My Domains is your at-a-glance view of every domain we are protecting on your behalf. Each row shows one domain, an overall verdict, a security score and a small icon for each protection layer, so you can see in seconds which domains are fully covered and which (if any) could do with a look. Everything here is read-only and reassuring by design: a domain only turns red when something genuinely important needs your attention.
Finding the page
Sign in to your portal and choose My Domains from the left-hand menu (the globe icon). If you do not see that menu item, the domains view has not been switched on for your account yet, so just ask your service provider and they can turn it on for you.
What each column tells you
The list has one row per domain, with these columns:
- Domain: the domain name. A PARKED tag means the domain is held defensively and is not used for active sending, so we monitor it with a lighter set of checks. A Verify ownership tag means we still need to confirm you own the domain before we can fully monitor it.
- Security score: an A to F band with a 0 to 100 score, refreshed automatically every hour. A newly added domain shows Pending until the first hourly check has run.
- Overall: a single, plain-English verdict pill for the whole domain (see the next section).
- Protection layers: a row of small icons, one for each layer (SPF, DMARC, DKIM, DNSSEC and MTA-STS). Hover over any icon for a short explanation of what that layer does and how it is doing right now.
- View details: opens the full per-check page for that domain.
At the top of the page you may also see a quota strip with progress bars for Standard domains and Parked domains, showing how many you are using out of your allowance and how many slots remain.
Reading the overall verdict
The Overall pill sums up the whole domain in one of four states. The wording is deliberately positive: optional extras that are missing will not make a domain look broken.
- Protected (green): everything important is in place and working.
- Protected, with room to improve (light blue): your core protections are fine, but an optional extra layer such as DNSSEC or MTA-STS could still be added.
- Some improvements available (amber): a core area (such as SPF or DMARC) has a gentle warning worth tidying up.
- Needs your attention (red): a core protection is missing or failing, for example ownership has not been verified or there is no SPF or DMARC record. This is the only state that signals a real problem.
What the protection-layer icons mean
Each layer icon is colour-coded so you can scan a row quickly. Hovering over an icon gives you the full explanation, but in short:
- Green: the layer is set up and working.
- Amber: a recommended action for a core layer, worth a look.
- Light blue: an optional enhancement (for example DNSSEC not yet enabled, or MTA-STS still in testing). This is a mild, for-your-information signal, not a problem.
- Red: something critical is broken or missing for that layer.
- A faded outline icon means we have no information for that layer yet, which is normal for a quiet or newly added domain. A muted, greyed-out icon means the layer does not apply to that kind of domain (for example DKIM and MTA-STS on a Parked domain, which does not send or receive mail).
DKIM showing no information yet is common and not a fault: we learn about your DKIM signing from the reports that come in about your mail, so a domain that sends little mail may simply not have been seen yet.
Opening a domain for the full picture
Select View details (or click the domain name) to open that domain's page. Each protection check (Ownership, SPF, DMARC, DKIM, DNSSEC and MTA-STS) gets its own card with a status badge and a plain-English summary:
- Good: the check is passing.
- Optional: an extra layer that is not yet in place, and nothing is wrong.
- Needs attention: a gentle warning to tidy up.
- Action required: something important is missing or failing.
Where a check is not green, the card includes a What to do panel. Depending on how your provider has set up your portal, this either gives you step-by-step instructions to fix it yourself, or simply suggests you speak to your IT provider, who can make the change for you.
There is a Recheck now button at the top of the detail page. If you (or your provider) have just changed a DNS record, use it to run all the checks again straight away rather than waiting for the next automatic refresh. It only re-reads your existing DNS, and never publishes or changes anything.
Common questions and pitfalls
- A Verify ownership tag: until ownership is confirmed, the domain shows as Needs your attention and we cannot fully monitor it. Follow the verification step shown when you added the domain, then use Recheck now.
- Score shows Pending: the security score is worked out every hour, so a brand-new domain will fill in shortly after its first cycle.
- Greyed-out icons on a Parked domain: this is expected. Parked domains are not meant to send or receive mail, so DKIM, MTA-STS and DNSSEC are shown as not applicable and do not affect the verdict.
- Domain quota reached: if the Add a domain button is replaced by a Domain quota reached note, your allowance is full. Contact your service provider to add more slots.
- The What to do panel only says to contact your provider: your portal is in Managed mode, where your provider handles changes for you. This is intentional and not an error.
- A change you made has not appeared yet: DNS updates can take a little time to spread across the internet. Give it a while, then press Recheck now.