The Alerts page is where your portal lists recent events affecting the domains we monitor for you. Think of it as a noticeboard: if something worth knowing about changes, such as a domain registration getting close to expiry or a drop in email deliverability, it appears here so you can see what is going on at a glance.
You will find it under "Alerts" in the left-hand menu (look for the bell icon). If you do not see an Alerts item in your menu, it simply means this page has not been switched on for your account. That is perfectly normal and nothing is wrong.
What the Alerts page shows
The page is a timeline of recent events, newest first. Each entry relates to one of your monitored domains and is written in plain English, so you should not need any technical knowledge to understand what has happened. We keep the most recent 100 alerts on this page; older ones are tucked away and drop off the list automatically, so the view stays focused on what is current.
Every alert is for reading only. This page is here to keep you informed; there is nothing you need to action, tick off or clear. If a problem needs work, we are already aware of it and dealing with it behind the scenes.
Reading a single alert
Each entry in the list is laid out the same way, so it is quick to scan:
- An icon and a coloured left-hand stripe showing how urgent the alert is.
- A short title in bold that says what happened, for example "DNSSEC disabled" or "Domain expiry approaching".
- A small grey badge with a globe icon showing which of your domains the alert relates to.
- A time stamp on the right showing how long ago it happened, such as "just now", "20 min ago", "3 hr ago" or "5 days ago". Once an alert is more than a couple of weeks old it shows the full date instead. Hover over the time to see the exact moment it was recorded.
- A line of explanatory text underneath giving a little more detail about the event.
What the colours mean
The colour and icon tell you, at a glance, how much attention an alert deserves. There are three levels:
- Red (a cross in a circle): critical. Something is broken or needs prompt attention, for example an email security record that has failed in a way that makes receiving mail servers reject your email.
- Amber (a warning triangle): warning. Something has changed that is worth knowing about and may need looking into, such as DMARC reports stopping or a domain being listed on a blacklist.
- Blue (an information circle): information. A routine update or a low-priority change, simply for your awareness.
The kinds of events you may see
Alerts cover the things that matter to your domains and email security. Common examples include:
- A domain registration getting close to expiry, or having expired.
- DMARC reports stopping, which can affect how we monitor email abuse for the domain.
- DNSSEC being switched off on a domain.
- A noticeable drop in email deliverability compared with the previous day, week or month.
- A domain (or one of its mail server addresses) appearing on a blacklist.
- Problems with the domain's SPF record that may cause receiving mail servers to reject your email.
- Other email security findings we pick up while checking the domain.
You will only ever see alerts that relate to your own monitored domains. Account-level matters such as billing are handled separately and are not shown here.
When the list is empty
If there is nothing to report you will see a "No alerts yet" message with a small bell icon. That is good news: it means none of your monitored domains have raised an event recently. New alerts will appear here automatically whenever they happen, so it is worth checking back from time to time.
Good to know
- There is no "mark as read" or "dismiss" button; the list is purely for information and refreshes itself as events come and go.
- Only the most recent 100 alerts are shown, so an older event you remember may have rolled off the list. That is expected and does not mean anything was missed.
- Alerts are not instant for every type of event; some checks run on a regular cycle, so there can be a short delay between something changing and the alert appearing.
- If you are unsure what an alert means or what to do about it, please get in touch; we can see the full detail and will be happy to explain.